Looking for a way to get some quality, FREE training? Then volunteer for a cause or a not-for-profit. These folks are always looking for help with projects. In fact, not only do they need help, they need LEADERSHIP to help them reach their goals. In other words, they need YOU. And YOU may need them, too. […]
Month: October 2013
I’m not a SPRINT customer, I’m a SARA customer!
A few days ago I purchased a new Samsung Galaxy S4 for my wife. Now, before you Apple Devotees show up at my website with torches and pitchforks, go check that phone out. It’s a powerhouse! Anyhow, I’ve been a mostly-happy SPRINT customer for nearly two decades now. I say “mostly-happy” because there were a […]
Wanna get away?
Nineteen years ago this month I attended my first AMA Meeting and haven’t missed one since! Yes, you read that correctly, I have not missed a meeting in all that time. To commemorate the occasion, AMAOKC Vice President of Programs, Stew Law, had Dr. Isaac Munoz, Manager of Customer Insights from one of my favorite […]
Is your vehicle wrap driving your brand into the ground?
Imagine it’s the first day of school. You’re in your car in line waiting to pick up your child. You’re being a patient rule follower, wanting to set a good example and all, then out of the blue, some parent who believes they’re in a bigger hurry than you, and are thus entitled, for some […]
The terrible truth about social media…
“You’ve gotta be doing this…” has been the buzz for the last few years. I’ve lost track of how many self-proclaimed social media experts have come along (and more than a few have gone away!), harping on how this is the next big thing, the future, and so on. “You’ve gotta be doing it…” They’d […]
Unmasking EXCELLENT(!!!) customer service…
I found myself on a quest last week. My son decided he wanted to be Hawkeye from the Avengers for Halloween. It turns out that the Spirit Halloween store is the exclusive home of the Hawkeye costume in kids’ sizes. I called the Edmond store and spoke with Bridget. She was very courteous and told […]