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If you’ve been to the movies lately (and my family has been a bunch this summer ’cause there have been some great ones!) you notice there’s a trend going on that kind of seems to come and go. You’ll see ads  and commercials for local organizations run before the previews of coming attractions start.

You’ll also notice that in addition to ads for local organizations, there are ads for the ads. That is, you’ll see a message of some sort that says you, too, can purchase advertising that runs before the previews of coming attractions.

What struck me the other day is their value proposition: Your message can run in a “distraction free environment.” And that’s pretty much true! No other messaging is competing for the audiences’ attention at that time. True, the ubituitous cell phone is a potential distraction, but my observations have been that most people are enjoying their $11 soft drink and $20 bucket of popcorn and are at least observing what’s going on before them on the screen. And if the message before them is compelling and is something for which they are a target customer, then using such a tactic might make good sense.

So good for them for making the most of that valuable digital real estate!

If you want to catch fish, fish where the fish are.” – Unknown

You’ve probably heard the saying, “70% of success is showing up.” You may have heard different statistics associated with it and/or you may have heard the quote attributed to different people. Regardless of who originated it, like a lot of sayings that have been passed down through the ages, there’s a lot of truth in it.

The majority of success in many things in life is indeed directly correlated with simply “showing up.” Simply taking actions that can move you toward your goal will help you get there. No great surprise. “Showing up” is certainly VERY important when it comes to being a successful networker, but the MOST importatant thing you do in networking may be following up.

Yes, it’s essential that you stay in the habit of regularly networking, especially when you may not feel like it. But even more essential is that you make sure that as you meet new contacts, you follow up with them so you can keep yourself top of mind when it comes to ways you may be able to help them. Or for ways you may be able to help those they know so they can eagerly refer you to them.

Show up, follow-up, repeat. Keep after it and you’ll be happy with the results you see.

Some days there won’t be a song in your heart. Sing anyway.” – Emory Austin

 

 

Seth Godin is a brilliant marketer.

He often posts a blog entry of only one sentence or a few sentences.

And people think it’s amazing.

And when he does it, it is.

If I were to do that, it’d just look like I was trying to imitate Mr. Godin.

Or just lazy.

Or both.

Which is lousy branding.

So I will think long and hard before I ever do that.

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Thank you…

By Dr. Burt Smith May 24th, 2018

 

 

 

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One of the saddest things you’ll ever see is a leader who doesn’t lead.

They want the title, they want the position, they want the power, they want whatever it is they want, but they don’t want to serve.

They don’t want to make tough decisions, they don’t want to take responsibility, they don’t really want to “do” much of anything except occupy the role of the “leader.”

Sad.

Just sad.

Lead, follow, or get outta the way!” – Someone who understood leadership.

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Off and on over the years I’ve taken a few jabs at Wal-Mart. You might think it’s because I grew up in a family owned business and that family-owned business was a little grocery store and that I have such dislike because Wal-Mart is often accused of running the “little guy” out of business.

Nope, what set me off at Wal-Mart was the lousy service I was getting, particularly at the Neighborhood Market near where we live. I mean it was pathetic. Complaining didn’t do a lot of good so I decided to boycott them and drive a couple more miles to CVS and pay a few dollars more where I knew my business would be appreciated.

But I happened to be in my Neighborhood Market some time ago – sorry, I can’t recall exactly why I decided to give them another chance – and it was, literally, a different place. It was a different place because all those grouchy, loafing sour pusses had been replaced with a whole new customer-oriented leadership team that would make ole Sam Walton proud.

But I’m still not a Wal-Mart customer…

I consider myself a customer of Tyrone, Glenn, Zach, Carol, Tim, George, Shea, and Barb and all the other nice folks on the team at the Wal-Mart Neighborhood Market who now take care of me.

I could give you all kinds of stories from my recent experiences to back up my renewed endorsement and why they’re now referral-worthy, but the common denominator is SERVICE!

Incidentally, the lesson is that no matter what size your business is or what sector you’re in, service is how you differentiate yourself. Service is how you get and keep customers for life. And that lifetime customer value is the cash flow that keeps you in business…And ahead of your competition!

 

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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.” – Peter F. Drucker

 

 

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The first question we should always ask when entering any situation that could be a networking situation, and you’ll likely find that ANY situation CAN become a networking situation (done tastefully and tactfully, of course) is….

Who here can I help?

I got this idea from Dr. Robert Cialdini, who is considered by many to be the world’s foremost expert on influence and persuasion. He says that if you really want to be influential, start with that simple question.

Our concern should not be “How do I look,” or “How can I make some money today,” or even, “Who do I most want to talk to,” but should instead be, “Who can I help?”

If we go into a networking situation with that as our focus, we’ll not only endear ourselves to our fellow networkers as a nice person, but as a valuable RESOURCE that delivers VALUE for them. That’s the kind of professional all of us want to add to our networks!

How do you get ahead? Ask “Who can I help?”

Life’s most persistent and urgent question is, ‘What are you doing for others?'” – Martin Luther King

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I often hear decision-makers talk about how they need a new logo, a new brand identity, a new website, or they need to “do more social media” or any other number of things that may indeed be worth looking at, but may not be the real problem or the best place for their attention.

One of the best books I ever received was Selling the Invisible by Harry Beckwith. Perhaps not coincidentally, the book contained one of the best pieces of marketing advice I ever read, too.

Mr. Beckwith urged the reader to first fix your service! Make sure your customers are getting first class service as a priority all of the time. The best marketing in the world can’t make up for a lousy customer experience.

If you want to test this advice, put your consumer hat on and think about how you spend your money and you’ll probably agree.

 

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Lots of people set resolutions for the new year, and lots of people end up abandoning them a few weeks afterward. What’s worse, these people often end up feeling like they failed. Or worse, they consider themselves a “Failure.”

Remember, success is a process, not an event. We talked about that some time ago, and don’t be surprised if I come back to this later on. Process, after all. Process!

If that resolution/goal/idea/hope/dream/whatever you had in mind for 2018 hasn’t worked out yet, quit moping and try again! Who says it has to be a “resolution” anyway? And who decides that it has to be set at a certain time or accomplished at a certain time?

Success is a journey, not a destination. The doing is often more important than the outcome.” – Arthur Ashe

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