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All organizations exist in a dynamic environment. The very nature of that dynamic environment means there will be things that will necessitate change for the organization. Constantly.

One way the most successful organizations cope with change is to constantly be a student of their environment while constantly asking “what if…” questions, then brainstorming potential strategies. I always liked how Ray Kroc of McDonald’s fame put it:

I was never much of a reader when I was a boy. Books bored me. I liked action. But I spent a lot of time thinking about things. I’d imagine all kinds of situations and how I would handle them.” – Ray Kroc

A good approach is to be ready and willing to make a modification, be it small or large, short-term or ongoing, to the entire business model if necessary. And recall, “business model” is just a fancy way of stating how the organization accomplishes its purpose.

Here’s a salute to all of those organizations out there who have courageously tackled the challenge of pivoting over the last few months in order to survive during the pandemic and for striving to deliver VALUE for us customers. That’s not an easy accomplishment under any circumstances, but especially under a tight deadline in unprecedented, uncertain times.

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If you watch Shark Tank, read an article about business, or just find yourself in a conversation with somebody who’s trying to sound smart about business, you’ll undoubtedly hear them use the term “Business Model.”

Textbooks define “Business Model” a lot of different ways, but my favorite was from the late, legendary Peter F. Drucker who said it is simply how the business makes money.

I think that applies to any organization, even if you consider your organization to be a not-for-profit, because even a not-for-profit has to make money in order to survive.

But if the whole “profit” thing ruffles any feathers, how about trying this definition on for size?

“The business model is the means through which the organization accomplishes its purpose.” (I’ve taken to using the word “Purpose” instead of mission in my later years just ’cause I think it’s more powerful).

The purpose involves

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That first step?

By Dr. Burt Smith May 5th, 2020

Who knows what the new normal is gonna be, or what is the best, fastest way to get there? Lots of uncertainty to be sure, and navigating this new normal will undoubtedly be challenging, frustrating, even downright scary for all of us.

But the future is upon us and we’ve got to get out there and get into it.

As I was looking for stuff to write about and share with you here, I ran across a quote I thought could serve as inspiration as we begin to literally “go back into the world” as a nation and try to get things moving again.

I found Dr. Martin Luther King’s words especially uplifting so I’ll share them with you in hopes you’ll find them as inspiring as I did wherever you are in the world as you read this.

Take the first step in faith. You don’t have to see the whole staircase. Just take the first step.” – Dr. Martin Luther King, Jr.

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What’s next?

By Dr. Burt Smith May 2nd, 2020

Everybody wants to know “what’s next” in terms of the post-pandemic 2020 and beyond. I wish I knew.

I’ll add that I don’t have a lot of faith in anybody who claims they do know, to be quite candid and just a little snarky.

The optimist in me likes to think

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