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You Don’t Like It? Leave!

My wife and I visited Eureka Springs, Arkansas a few years ago and I saw a tremendous example of an organization that understood the value of knowing, and serving, its target market. I made a point of jotting down what was posted on the glass door of one of the restaurants in Eureka Springs. It […]

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How Is Lousy Service An Opportunity?

Every time you get lousy service, you should jump for joy! You should then put on your entrepreneurial hat and go about capitalizing on this amazing opportunity! You have just discovered an under-served market! A gap in the market that you may be able to fill! So be excited! Be very excited! The great thing […]

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The Death of Segmentation?

According to Advertising Super-Giant J. Walter Thompson, 2008 may officially mark the end of the ability to segment, categorize, or otherwise label customers on a broad scale. “Demographic ‘pigeonholing’ will become less useful to marketers, as consumers change their behaviors -such as when they marry or attend school and for how long – in less predictable ways. […]

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Why Would Amazon Offer a Free Upgrade?

Yet another reason to love Amazon.com! Amazon has several programs in place that enable customers to get free shipping. On most items, in fact, if you spend 25 bucks they offer free shipping.  As the holiday season gets underway, they are offering a free upgrade to Two-Day Express Shipping, which is a noteworthy customer benefit! […]

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Thanks, YouTube!

Here’s a little something just to make your week! It’s a very inspirational video about Team Hoyt. Click here to view it. I know a go-getter like you will appreciate this for its motivational value, but in case you have others in your life who tend to be just a little on the negative side, you […]

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