Brand

Unmasking EXCELLENT(!!!) customer service…

I found myself on a quest last week. My son decided he wanted to be Hawkeye from the Avengers for Halloween. It turns out that the Spirit Halloween store is the exclusive home of the Hawkeye costume in kids’ sizes. I called the Edmond store and spoke with Bridget. She was very courteous and told […]

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What would Joan do?

Procter & Gamble is considered a “best of breed” company. Their stock is considered a must-own by the vast majority of stock analysts, and their legacy has spanned two centuries. One reason for their ongoing success is the power of their brands. One reason they have such powerful brands is because they stay so close […]

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Cause marketing can be a great relationship (just be careful who you marry!)

Here’s a 5 Hour Energy commercial that demonstrates the concept of cause marketing (or cause-related marketing if you prefer that term) at work. As we’ve discussed before, cause marketing is a win-win-win opportunity for marketers (revisit that here if you like). This commercial is almost a walk-through of how cause marketing can affect the consumer’s […]

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Hey, that’s me on the radio!

A while back I had the privilege of being interviewed by one of the marketers I admire most, AMAOKC Past-President and social media guru, Brian Blake. Brian hosts an informative podcast called the 7 Minute Smarketer and we had a good visit about how successful marketing is a lot like lifelong learning in that it’s […]

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The least mutable, most costly law of marketing?

Ries and Trout’s The 22 Immutable Laws of Marketing is considered by many to be a marketing classic. Positioning, another title of theirs, was named Ad Age’s #1 marketing book of all time. Many of my American Marketing Association colleagues agree they are both worth reading and re-reading despite being published decades ago. The 22nd […]

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